Support Center

We're here to help. Find answers below or contact us directly.

Network Diagnostic Tools

What tools are included?

Relay WayX includes a comprehensive set of network diagnostic tools:

• Network Diagnosis: One-tap comprehensive check of connectivity, DNS resolution, gateway reachability, and internet access
• Wi-Fi Security Assessment: Analyze your current Wi-Fi network's security configuration
• Speed Test: Measure download speed with configurable test modes
• DNS Lookup: Resolve domain names and view DNS records
• DNS Cache Flush: Clear application-level DNS cache for fresh resolution
• Ping: Test host reachability and measure round-trip latency
• TCPing: Test TCP port connectivity and measure connection latency

Is my diagnostic data uploaded?

No. All diagnostic results (speed test, ping, DNS lookup, etc.) are processed and displayed locally on your device. No diagnostic data is transmitted to our servers.

Connection Management

Does Relay WayX provide servers?

No. Relay WayX is a network toolkit and connection client. It does not operate, host, or provide any server infrastructure. Users connect to infrastructure they manage themselves or obtain from trusted providers.

How do I get started?

Open the app to access the network diagnostic tools immediately. To use connection management features, enter a site identifier provided by your infrastructure provider, or manually import a connection profile in Free Mode.

What is Free Mode?

Free Mode gives you full access to all network diagnostic tools without an account. You can also import your own connection profiles to manage connections to infrastructure you control or trust.

How do I import a connection profile?

Navigate to the connection management tab and tap the "+" button. Paste your configuration URL or profile, optionally add a label, and tap confirm. The app will automatically parse and load your connection endpoints.

What is the difference between Rule Mode and Global Mode?

Rule Mode: Applies routing rules to selectively manage traffic. Only matching traffic is routed through the connection, while other traffic is sent directly. Efficient for everyday use.
Global Mode: Routes all traffic through the connection for comprehensive coverage.

Connection issues — what should I do?

• Use the built-in Network Diagnosis tool to check your connectivity
• Run a Ping or TCPing test to verify endpoint reachability
• Try switching to a different connection endpoint
• Try switching between Rule Mode and Global Mode
• Restart the app
• Verify that network permissions are enabled in device Settings
• If the issue persists, contact us at [email protected]

Is my data safe?

Yes. Relay WayX does not collect browsing activity, website destinations, or user content. All diagnostic results are processed locally. Imported connection profiles are stored only on your device and never transmitted to our servers. See our Privacy Policy for details.

Home Screen Widget

How do I add the widget to my Home Screen?

Long-press on your Home Screen, tap the "+" button in the top corner, search for "Relay WayX", and choose either the small or medium widget size. The widget displays your connection status, node name, and traffic stats.

Can I connect or disconnect VPN from the widget?

Yes. Tap the power button on the widget to toggle your VPN connection. On the medium widget, you can also tap the route mode pill to switch between Smart and Full routing. These actions work directly from the widget on iOS 17+.

Does the widget collect any data?

No. The widget reads connection status and traffic data from a shared on-device container. No data is transmitted to any server. See our Privacy Policy for details.

QR Code Login

How do I use QR code login?

If your service provider supports QR login, you can scan a QR code from the provider's website to log in instantly — no need to type your email and password. Tap the scan icon on the login page or the Configure page to open the scanner.

Can I confirm desktop client login from my phone?

Yes. When a desktop client displays a login QR code, scan it with the app on your phone. A confirmation dialog will appear showing the device name. Tap "Confirm" to authorize the desktop login.

Multi-Provider Management

What is Multi-Provider Mode?

Multi-Provider Mode allows you to save multiple service provider profiles and quickly switch between them. Each profile stores the provider's credentials securely in your device's Keychain.

How do I switch providers?

Go to Settings > Saved Providers and tap the provider you want to switch to. You can also use the "Switch" button on the Configure page. The app will disconnect from the current provider and reconnect to the selected one.

Are my provider credentials secure?

Yes. All provider credentials and activation codes are stored in the device's secure Keychain and are never transmitted to Relay WayX servers.

帮助中心

我们随时为您提供帮助。请在下方查找答案或直接联系我们。

网络诊断工具

包含哪些工具？

Relay WayX 内置了全面的网络诊断工具集：

• 网络诊断：一键全面检查网络连通性、DNS 解析、网关可达性和互联网访问状态
• Wi-Fi 安全评估：分析当前 Wi-Fi 网络的安全配置
• 速度测试：测量下载速度，支持多种测试模式
• DNS 查询：解析域名并查看 DNS 记录
• DNS 缓存清理：清除应用级 DNS 缓存，获取最新解析结果
• Ping：测试主机可达性并测量往返延迟
• TCPing：测试 TCP 端口连通性并测量连接延迟

诊断数据会被上传吗？

不会。所有诊断结果（速度测试、Ping、DNS 查询等）均在本地设备上处理和显示，不会传输至我们的服务器。

连接管理

Relay WayX 提供服务器吗？

不提供。Relay WayX 是一款网络工具箱和连接客户端，不运营、托管或提供任何服务器基础设施。用户连接至自行管理或从可信提供商获取的基础设施。

如何开始使用？

打开应用即可立即使用网络诊断工具。如需使用连接管理功能，输入基础设施提供商提供的站点识别码，或在免费模式下手动导入连接配置。

什么是免费模式？

免费模式提供所有网络诊断工具的完整访问权限，无需注册账户。您还可以导入自己的连接配置，管理与您控制或信任的基础设施之间的连接。

如何导入连接配置？

切换到连接管理页面，点击"+"按钮。粘贴配置链接或连接配置文件，可选填备注标签，然后点击确认。应用会自动解析并加载连接端点。

规则模式和全局模式有什么区别？

规则模式：应用路由规则选择性地管理流量。仅匹配的流量通过连接路由，其他流量直接发送。适合日常使用，更加高效。
全局模式：将所有流量通过连接路由，提供全面覆盖。

无法连接怎么办？

• 使用内置的网络诊断工具检查连通性
• 运行 Ping 或 TCPing 测试验证端点可达性
• 尝试切换到其他连接端点
• 尝试在规则模式和全局模式之间切换
• 重启应用
• 在设备设置中确认已启用网络权限
• 如果问题持续存在，请联系 [email protected]

我的数据安全吗？

安全。Relay WayX 不收集浏览活动、访问目标或用户内容。所有诊断结果均在本地处理。导入的连接配置仅存储在您的设备上，不会传输至我们的服务器。详情请参阅我们的隐私政策。

主屏幕小组件

如何将小组件添加到主屏幕？

长按主屏幕空白处，点击左上角"+"按钮，搜索"Relay WayX"，选择小尺寸或中尺寸小组件。小组件会显示连接状态、节点名称和流量统计。

可以从小组件连接或断开 VPN 吗？

可以。点击小组件上的电源按钮即可切换 VPN 连接。中尺寸小组件还可以点击路由模式胶囊，在智能模式和全局模式之间切换。这些操作在 iOS 17+ 上可直接在小组件内完成。

小组件会收集数据吗？

不会。小组件从设备上的共享容器读取连接状态和流量数据，不会向任何服务器传输数据。详情请参阅我们的隐私政策。

扫码登录

如何使用扫码登录？

如果您的服务商支持扫码登录，可以扫描服务商网站上的二维码即时登录，无需手动输入邮箱和密码。在登录页面或配置页面点击扫码图标即可打开扫描器。

可以用手机确认桌面端登录吗？

可以。当桌面客户端显示登录二维码时，使用手机 App 扫码。屏幕上会弹出确认对话框并显示设备名称，点击"确认"即可授权桌面端登录。

多服务商管理

什么是多服务商模式？

多服务商模式允许您保存多个服务商配置并快速切换。每个配置会将服务商凭证安全存储在设备的钥匙串（Keychain）中。

如何切换服务商？

前往设置 > 已保存的服务商，点击要切换的服务商即可。您也可以在配置页面使用"切换"按钮。应用会断开当前服务商并连接到所选服务商。

我的服务商凭证安全吗？

安全。所有服务商凭证和激活码均存储在设备的安全钥匙串中，不会传输至 Relay WayX 服务器。